How To Remove Negative And Natural Feedback From Your Flippa Account

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If you have been constantly selling websites on Flippa (previously the Sitepoint Marketplace) for the last few years you already know how difficult it is to keep your Flippa’s account feedback score 100% positive.

One successful seller on Flippa told me a few weeks ago that I shouldn’t really focus on keeping my feedback 100% positive all the time because when buyers really want a website they will turn a blind eye to almost any negative feedback, and just buy the website they desire.

I perfectly understand the logic behind this claim, yet I personally still feel that you should do your very best to make your feedback score on Flippa 100% positive or very close to it all the time.

Nowadays, it is even harder  to keep a good feedback score because Flippa has recently insert an ADDITIONAL feedback score.

This means that nowadays you don’t only need to keep your “Transaction Feedback” score high, but you also need to keep your “Site Quality Feedback“ score high (Flippa may change it in the future, but the new feedback score is active for a long time now).

I have to admit that I personally don’t like the new ‘Site Quality Feedback’, and here are my main reasons:

1. Feedback Can Be Left After SIX Months - Flippa sends the “Site Quality Feedback” invite to my website buyers six months after they have purchased the website for me, and this just doesn’t make sense.

So many things can happen with your buyer six months after he / she purchased a website from you…

a) The buyer may be frustrated because he / she hasn’t been able to make money online, so he / she may blame the site for his /her skills, luck, etc…

b) The buyer may confuse you with another seller, and post a negative / natural feedback on your account instead of the account of the seller they bought their website from.

c)  The buyer may extort the sellers because he / she is not able to make money from the site.

It is kind of disturbing that you as a seller need to hope that the person who has bought a website from you six months ago will get the ‘request for feedback’ email from Flippa when he / she in a good mood.

2. The Seller Can’t Reply To The Feedback – it is very strange that Flippa only let your auction visitors read only one side of the story (of course the buyer don’t need to provide any proof for his / her comment).

It makes much more sense to me if the seller could reply to the natural / negative comment that the buyer has posted on his profile.

Many people (not all) who buy websites that haven’t produce income / traffic  from sellers like me think that the website they bought can make them rich in a short period of time, and when they see it is not the case they will many times not accuse themselves, but rather the seller who has sold them the website.

3. The Seller Can’t Trace The Listing – so you see a negative / natural feedback on your profile six months after the auction ended, and one of the first things you want to do is to contact your buyer to ask him / her why did he / she left you a negative / natural feedback, yet if you are selling many websites (as I do) you can’t always trace the listing by reading the negative / natural feedback (Flippa doesn’t provide in the comment a link to the auction or / and the nickname of your buyer).

If you are not selling many websites or if your site site sold for a huge / unique price it may be easier for you to trace the auction, but if that’s not the case you will struggle to trace the auction.

What Should I Do If I Got A Negative / Natural Feeback, And I Want To Remove It?

I can’t promise that Flippa will remove the negative feedback from your profile after you implement the steps below, but this is the only way I know to remove negative / natural feedback from both your ”Transaction Feedback” and Quality Feedback score.

Step 1 – Trace The Auction: After you have noticed that you have a negative / natural feedback on your profile you should first trace who has left you the feedback (yes Flippa doesn’t let you know that a negative / natrual feedback has been posted on your profile).

If you have not sold many websites this is going to be easy for you, but if you are big site seller, and you have sold many websites for the same price, the best way to trace the auction for you will be to simply contact Flippa and ask them to point you to the right auction.

Step 2 – Contact Your Buyer in a CALM  way: if you have been implementing my Advance Flip training you will probably be very upset when you reach this step because you know that you always go the extra mile for your buyers, yet I strongly suggest that you will do what you need to do to calm yourself (if you are upset) and then write the kindest email you can to your buyer.

Many sellers do it wrong, and they contact their buyers with long and tiresome messages that basically explain why they are right, and their buyers are wrong.

Whether those sellers are right or wrong is irrelevant. What is relevant is whether such a message from them will increase their chances of their buyer contacting them back after 6 months.

You see, as sellers, we should be grateful that our buyers reply to us after 6 months.

After all, they don’t have to answer us.

So, all you need to do in step 2 is to make your buyer want to continue the dialogue that was stopped six months ago.

You can write a message like this:

***

Hi <name of your buyer>,

This is <your Flippa nickname> here.

I am not sure if you remember, but you have purchased a website from me on Flippa a few months ago :

<insert here your auction url> – your buyer might forgot about his / her feedback.

I fully understand your feedback (if you do)

I am ready to fix the issue (if relevant), to make you 100% happy with your purchase.

I would love to read your thoughts about this.

Thanks,

<your name>

***

Then if your buyer replies, and you have solved your buyer’s issue (if relevant), you can send a second message like this:

***

Hi <name of your buyer>,

I am happy to see that we have solved the issue you had with the site.

Can I be of service with something else?

Thanks,

<your name>

***

If you buyer sends you a reply that just stats that he / she is now happy / ok with his / her purchase you can contact him / her back with this last message:

***

Hi <name of your buyer>,

I am happy to see that you are now happy with your purchase.

As I am sure you know  feedback is the lifeblood of my Flippa business, and even one negative / natural feedback can make me lose future sales.

Now, that you are happy with your purchase, I wanted to ask you something.

I have contacted Flippa just asking if it is possible to remove a negative (or natural) feedback from my account once it is posted, and they said that it is only possible if:

“…The user who submitted the Feedback contacts Flippa Support to request the negative Feedback be removed..”

Will it be too much to ask if you can take a few seconds of your time, and just contact Flippa support:

https://flippa.com/contact

And just ask them to remove the negative / natural feedback you posted on my profile – you can write them something very short like  the following:

Please remove my negative / natural feedback from Flippa user <your flippa user nickname>.

Please let me know.

Thank you so much,

<your name>

***

Step 3 – Wait :  If you have completed the two steps above then there isn’t really anything you can do now other than wait for your buyer’s reply, and maybe from time to time check your Flippa’s profile to see if the negative / natural feedback has been removed.

If you have followed the steps I have outlined above you have a very good chance that the negative / natural feedback will be removed.

a. If you buyer doesn’t reply back to your last message – I would personally contact him every few days until he / she replies.

I don’t consider it spamming.

If you have followed the first two steps above then there isn’t any logical reason why your buyer can’t just write you a short message that simply stats if he / she is ok with contacting Flippa.

b. If your buyer refuses to contact Flippa –  if your buyer refuses to contact Flippa you can only try to convince him / her with further emails, but if you see that he / she stays constant with his / her approach just stop mailing him / her. Sometimes “stopping” is the only way to move forward.

That’s it.

I would love to read your comments below.

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